trailhead

Welcome to Trailhead

the fun way to learn Salesforce
Start learning for free

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Trails are guided learning paths that chart your course through Salesforce skills.

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4 hrs 25 mins
5 Modules + 1 Project
Trail
Sell Lightning Fast with Sales Cloud
Learn how to use the new Salesforce to sell lightning fast in as few clicks as possible.
  • Business User
  • Beginner
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10 hrs 55 mins
9 Modules
Trail
Keep Customers Happy with Service Cloud
Discover how Service Cloud helps you deliver personalized service to your customers.
  • Admin
  • Beginner
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2 hrs 55 mins
3 Modules
Trail
Personalize Consumer Engagement at Scale with Marketing Cloud
Craft 1-to-1 experiences for consumers across email, mobile, social, advertising, and the web.
  • Admin
  • Beginner
  • Business User
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6 hrs
5 Modules + 1 Project
Trail
Build Apps Fast with Salesforce Platform Services
Discover how to build social and mobile apps with either clicks or code.
  • Admin
  • Beginner
  • Business User
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5 hrs 40 mins
4 Modules + 2 Projects
Trail
Get Smart with Salesforce Einstein
See how AI is transforming CRM with smart predictions, intelligent recommendations, and timely automation.
  • Admin
  • Beginner
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3 hrs 10 mins
3 Modules
Trail
Engage Customers with Salesforce IoT
Use Salesforce Internet of Things (IoT) to delight your customers with proactive service and engaging experiences.
  • Admin
  • Advanced
  • Business User
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10 hrs 20 mins
6 Modules + 1 Project
Trail
Expand Your Reach with Communities
Get the tools you need to get started with Salesforce Community Cloud.
  • Admin
  • Beginner
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4 hrs 50 mins
4 Modules
Trail
Explore with Analytics
Navigate and personalize Analytics, and explore data on desktop and mobile.
  • Admin
  • Beginner
  • Business User
+69 Trails
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8 hrs 35 mins
6 Modules
Trail
Admin Beginner
Start your #AwesomeAdmin journey by learning the basics of customizing Salesforce.
  • Admin
  • Beginner

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Modules are short, self-paced tutorials that cover individual topics you want to tackle right away.

Module
Lightning Experience Basics
Explore our new user experience and learn how to enable it for your organization.
  • Admin
  • Beginner
  • Developer
Module
CRM Basics for Salesforce Classic
Get started with navigating Salesforce CRM and personalizing your experience.
  • Admin
  • Beginner
  • Business User
Module
Event Monitoring
Discover insights into your Salesforce org with this powerful monitoring feature.
  • Admin
  • Advanced
Module
Analytics Basics
Uncover new insights from your business data using Analytics and the smarts of Einstein.
  • Admin
  • Beginner
  • Business User
+261 Modules
Module
Marketing Cloud Social Specialist Certification Maintenance (Spring '17)
Review updates to Social Studio to maintain your certification.
  • Business User
  • Intermediate

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Projects reinforce your learning with step-by-step instructions on customizing Salesforce and building apps.

Project
Quick Start: Process Builder
Trigger a field update when a related record is edited. No code required.
  • Admin
  • Beginner
  • Developer
Project
Quick Start: Reports & Dashboards
Create a report and dashboard to visualize your Opportunities.
  • Admin
  • Beginner

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Superbadges are skill-based credentials that showcase your Salesforce skills.

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4 Modules
Superbadge
Advanced Apex Specialist
Demonstrate your advanced Apex and Visualforce programming skills and implement complex business logic.
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4 Modules
Superbadge
Apex Specialist
Use integration and business logic to push your Apex coding skills to the limit.
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4 Modules
Superbadge
Business Administration Specialist
Brighten up a new business unit with the Salesforce tools the team needs to succeed.
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4 Modules
Superbadge
Data Integration Specialist
Demonstrate your integration skills by synchronizing external data systems and Salesforce.
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4 Modules
Superbadge
Lightning Component Framework Specialist
Showcase your mastery of Apex and Lightning components by building a sophisticated app.
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4 Modules
Superbadge
Lightning Experience Rollout Specialist
Move your org to Lightning Experience and revolutionize how your team gets work done.
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4 Modules
Superbadge
Lightning Experience Specialist
Power up your sales reps with a super-charged interface and process automation.
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4 Modules
Superbadge
Process Automation Specialist
Showcase your mastery of business process automation without writing a line of code.
+1 Superbadges
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4 Modules
Superbadge
Reports & Dashboards Specialist
Craft a set of powerful reports and dashboards to shine a light on your data.

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trailblazers

Trailblazers are people just like you who use their passion for learning to elevate their careers and build a better world for others. Read their stories and get inspired to turn someday into today.

Meet the Trailblazers